We will respond to inquiries from Japan and abroad for your comfortable use of the PIPE COASTER.
We receive an inquiry from our customer in Thailand around noon saying that
they had trouble on the touch panel. Since their construction schedule was tight,
we flew to Thailand to hand them the parts. Around 2 am of the next day,
the fixing was completed. As a result, the machine stopped only for a half day,
and they could minimize the delay of their schedule.
Early in the morning, a customer contacted us and told us that
a motor for torch traveling system stopped suddenly.
From the conversation on the phone, we found that servo amplifier caused the trouble.
Our staff headed to the customer in the morning, and the machine was fixed in the afternoon.
For the customers who request periodical maintenance,
we do fine adjustment of the machine in addition to the inspection.
The parts for the PIPE COASTER are genuine products of class leading makers.
Therefore, those are available internationally.
We had a question about data entry. Our customer had hard time entering data
even with the operating manual. We sent sample data,
and gave them instruction about data entry and concept behind.
For better understanding of correlative cutting, we offer lectures about datalinking from 3D CAD.
Before the overhaul
After the overhaul